Terms & Conditions

1. Meanings
1.1. "Contract" means a contract which incorporates these conditions and made between the Company and the Client for Services.
1.2. "Deposit" means any advance payment required by the Company in relation to a contract which is to be held by the Company as security;
1.3. "Fees" means the payment agreed between the Company and the Client in respect of the Services to be performed by the Company;
1.4. "Liability" means liability for damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities;
1.5. "Services" means the services to be performed by the Company for the Client;
1.6. "We" or "the Company" means "UK Close Protection Services Ltd" or any of its associated companies, as specified in the Contract and will include its employees, agents and/or duly authorised representatives;
1.7. "The Client" or "you" means the person, firm, company or other organisation engaging the Company’s services, and "your" shall be construed accordingly.

2. Services
2.1. The Company agrees to provide general services.

3. Price of Services
3.1. The price of the service provided to the client by the Company shall be based upon the Fees by reference to time spent or as agreed out the outset of order.
3.2. The Company will keep a record of the time spent upon the Client’s business.
3.3. The Client will be advised as to the fee per hour of the fee earners who are likely to work on the Client’s case.
3.4. The Company’s standard daily rate is between the hours "24/7"
3.5.On  Bank Holidays  additional charge might apply.

4. Assessment of Charges
4.1. The Company is only able to give an estimate of the cost, based upon the information known from the outset. If circumstances change resulting in additional work that could not have been foreseen, the Company will agree with the Client the basis of fee for the additional work.

5. Payment
5.1. The Company will invoice the Client for the agreed price of the service before commencement of services. 
5.2. Full payment or deposit payment of XX% will be required by BACS before commencement of services. 
5.3. The Client shall pay to the Company the charges for any services, and/or any other sums payable under the Contract, at the time and in the manner agreed. 
5.4. Prices are exclusive of any applicable VAT which you shall also pay.
5.5. Payments by the Client on time are an essential condition of the Contract. Payment shall not be deemed to be made until we have received either cash or cleared funds in respect of the full amount outstanding.
5.6. The Client shall indemnify the Company against any legal costs which it may reasonably incur to recover its invoice sum.

6. Expenses
6.1. Expenses that occur are in addition to the agreed Fees.
6.2.The Company reserves the right to ask the Client to fund proper expenses incurred or to be incurred in connection with the Client’s affairs, as and when they arise. 
6.3. Mileage and travelling cost will be charged extra in case of long distance travel.

7. Liability
7.1. The Company shall not be liable for loss and/or damages sustained by the Client by reason of any cause whatsoever.
7.2. The Company shall not be liable for loss and/or damage sustained by the Client resulting from any acts, errors or omissions by the Company or its employees.
7.3. The Company shall not be liable for loss and/or damage sustained by the Client resulting from any reliance placed upon information provided to the Client by the Company.

8. Termination of Retainer
8.1.By the Client placing an order for services the Client agrees to the Company terms and conditions.
8.2. If the terms of business are not complied with the Company reserve the right to suspend work.

9. Complaints
9.1 If a Client is dissatisfied, the Client must raise the matter immediately with the person carrying out the work. 
9.2. If the matter is not resolved, or if the Client feels unable to raise it with the person carrying out the work, then the Client must raise the matter with a senior member of the Company.
9.3. The senior member of the Company will agree with the Client the action that is to be taken.

10. Cancellation
10.1. The client agrees to provide 48 hours notice of cancellation of any booked services and to accept billing for services booked should such notice not be given. 
10.2. Anything less than 48 hours notice there will be no refund.